My Order
The Joe Nimble team processes all orders as quickly as possible.
Typically, international deliveries take 1-2 weeks.
To make your shopping experience as simple as possible, we offer the following payment options:
Credit Card
Payment is securely processed and provided by Mollie.
Simply enter your credit card number, expiration date, and security code in the designated fields. You can use Visa, MasterCard, and American Express.
Apple Pay
Payment is securely processed and provided by Mollie.
Conveniently confirm your payment using your Apple device.
Klarna | Invoice
If you choose Klarna | Invoice as your payment method, you only need to pay for the articles after receiving them. Klarna is an independent billing company, so if you have any questions or issues regarding payment, please contact their customer service.
Here is the link to Klarna customer service
Klarna | Pay now
With Klarna | Pay now, you pay for your order immediately – via direct debit, instant transfer, or card. Klarna is an independent billing company, so if you have any questions or issues regarding payment, please contact their customer service.
Here is the link to Klarna customer service
PayPal
After selecting this option, you will be redirected to the PayPal page to complete your payment. Once the payment is processed, you will automatically return to the Joe Nimble website.
To ensure fast delivery, we begin processing orders immediately upon receipt. Therefore, cancellations or changes are usually not possible. However, in urgent cases, we can review a cancellation request. Please contact our customer support directly for assistance: support@joe-nimble.com
It is not possible to expedite an order or receive it via express shipping. We process all orders in the order they are received to ensure fair and efficient handling.
Yes, customs duties and other additional fees may apply for deliveries to your country. These costs are determined by the customs authorities in your country and are not included in the shipping charges. Please check with your local customs office for any potential fees that may apply to your order.
Under "Your Account", you can view your order history. Once your order has been shipped, you will receive a shipping confirmation from us along with a tracking number from DHL, allowing you to check the delivery status at any time. Currently, your order history is available up to and including 2023. Please note that only orders placed through www.joe-nimble.com will be displayed.
Orders placed before 2023 are not displayed in the order history. Only orders made through www.joe-nimble.com since 2023 will be visible there. Purchases made at our partner stores will also not appear in the online order history.
Orders can be canceled if technical difficulties arise during the process or if the desired goods are no longer available. As soon as we receive notification of this from the logistics center, we will of course inform you by e-mail.
Shipping & Returns
We don’t do things halfway when it comes to packaging and shipping. That’s why we send all orders via DHL.
For international deliveries (through the international Joe Nimble online shop), costs vary depending on the destination country.
You can find more information about shipping costs here:
You have the option to register and return the unworn/clean articles from your order via our returns portal within 30 days. You will have to cover the return shipping costs yourself.
Important!
- Please pack the articles you wish to return carefully in the original box.
- Place the original box inside the shipping box in which the shoes were delivered.
- Please print the return confirmation and include it in the package, as this will make it easier to assign the package to your order. This will speed up the processing of your return!
- Take the parcel to your nearest parcel shop. You will pay for the label directly at the package shop.
We will notify you as soon as your return has been received, inspected, and accepted. After that, the purchase price will be credited/refunded accordingly.
You can track the status of your shipment at any time using the tracking link.
To register your return, please use our form at the following link: Returns portal . It is possible that your return is outside the withdrawal period. The withdrawal period is 30 days from receipt of the articles.
Make sure that your details are entered correctly. Ideally, enter them manually, as copying may sometimes include spaces.
You can find this information on the invoice we sent you via email. You will need your customer number (starting with 1.. / 2..) and your order number (starting with the letters JNOR... followed by 10 digits).
Unfortunately, exchanges are not possible directly. If you want to exchange an article, you need to place a new order through our online shop. Please return the original article according to our return policy and place a new order for the desired article.
Returns from your country are subject to a charge. Therefore, you will not be provided with a free returns label in the returns portal. Please simply take the parcel to the post office and send it to the German address given in your returns confirmation. You will have to buy the shipping label yourself on site.
As soon as we have received your return, the processing including refund can take up to 7 working days - we will of course do our best to speed things up!
Fit-Guide
Morgens ist der Fuß bis zu 4 mm kürzer als abends, weil die Muskeln im Laufe des Tages ermüden, wird der Fuß etwas länger. Dem muss man Rechnung tragen. Zum anderen ist es wichtig, dass der Fuß ungehindert abrollen kann. Dafür braucht er genügend Weite und genügend Länge. Wenn man anstößt, staucht man die Fußknochen und Knorpel. Der Platz ist auch wichtig für die gute Fußdurchblutung, für immer warme Füße ohne Druckstellen. Wir empfehlen Dir einen Abstand von 10mm von Deinem längsten Zeh bis zur inneren Vorderkante des Schuhs.
In der Regel brauchen wir keine verschiedenen Weiten, weil unsere Schuhe nach vorn hin nicht symmetrisch spitz zulaufen, sondern der natürlichen, asymmetrischen Fußform folgen.
Nein, die Schuhe sind nicht schmaler, aber Damenschuhe liegen an der Ferse enger an, weil sich hier Damen- und Herrenfüße merklich unterscheiden.
Um Deine richtige Größe für Joe Nimble Schuhe zu ermitteln, kannst Du ganz einfach unseren Größenscanner im Shop nutzen.
Du findest ihn direkt unter der Größenauswahl auf der Produktseite. Alles, was Du dafür brauchst, ist ein Smartphone. Damit kannst Du Deine Füße scannen und bekommst anschließend Deine passende Schuhgröße angezeigt.
Es kann sein, dass die Messfunktion nicht richtig reagiert, wenn die Messpunkte nicht lange genug fixiert werden. Halte dafür beim Setzen der Punkte kurz still, damit der Scanner sie korrekt erfassen kann (die Punkte müssen hierbei nicht grün erscheinen) – besonders an der Ferse ist das manchmal etwas knifflig.
Wenn Dir die Selbstmessung schwerfällt, kannst Du auch die Option „Jemand anderes vermessen“ wählen und Dich dabei von einer zweiten Person unterstützen lassen.
In der Regel erhältst Du bei mehreren Messungen sehr ähnliche Empfehlungen. Es kann aber vorkommen, dass die angezeigte Größe leicht variiert. Das kann folgende Gründe haben:
> Mehrere Messungen helfen: Je häufiger Du misst, desto deutlicher zeigt sich, ob Dein Fuß eher zur kleineren oder größeren Größe tendiert.
- Unterschiedliche Fußhaltung:
Wenn der Fuß bei einer Messung nicht vollständig belastet war oder die Zehen leicht angezogen waren, kann das Messergebnis beeinflusst werden. - Größengrenze:
Liegt Dein Fußmaß genau zwischen zwei Größen, kann unsere Messtoleranz von ±1,5 mm dazu führen, dass abwechselnd die kleinere oder größere Größe angezeigt wird.
Unsere Erfahrungen zeigen, dass etwa 75 % bis 95 % der Kunden mit der empfohlenen Größe zufrieden sind. Trotzdem hängt das Tragegefühl auch stark vom persönlichen Empfinden ab: Manche bevorzugen einen sehr engen Sitz mit nur 5 mm Zehenfreiheit, andere mögen es lieber lockerer mit bis zu 40 mm Platz.
> Unser Tipp: Miss gerne noch einmal in Ruhe nach oder orientiere Dich an der Schuhgröße, die Dir sonst gut passt. Alternativ kannst Du auch zwei Größen zur Auswahl bestellen und die nicht passenden Paare einfach zurückschicken.
Es kann vorkommen, dass sich die Angaben leicht unterscheiden.
Das hat meistens folgende Gründe:
- Wenn Dein Fuß während der Messung nicht vollständig belastet war oder Du Deine Zehen zusammengenommen hast, kann das Ergebnis variieren.
- Liegt Deine Fußlänge genau zwischen zwei Größen, kann die kleine Messabweichung von etwa ±1,5 mm dazu führen, dass manchmal die kleinere, manchmal die größere Größe angezeigt wird.
- Je mehr Messungen Du machst, desto besser lässt sich erkennen, welche Größe für Dich eher passt – ob die etwas kleinere oder die etwas größere.
- Auch der Winkel Deiner Großzehe (Halluxwinkel) beeinflusst das Messergebnis. Je nachdem, wie Du Deine Großzehe belastest oder anspannst, verändert sich die Form Deines Fußes leicht.
Nein, wir verwenden keine klassische Größentabelle mehr.
Stattdessen setzen wir auf unseren innovativen Größenscanner, der präzise mehrere Faktoren berücksichtigt – wie zum Beispiel den Hallux-Winkel und weitere wichtige Details. So können wir die optimale Passform individuell für Dich ermitteln, da diese Faktoren bei der Größenwahl eine entscheidende Rolle spielen.
Probiere die Schuhe am besten am Nachmittag mit den Socken an, die Du später tragen willst.
Achte darauf, dass Deine Zehen genug Platz haben und der Schuh weder zu eng noch zu locker sitzt.
In diesen Videos erfährst Du, wie Du Schuhe richtig anprobierst und worauf Du achten solltest:
The Shoe Design
Joe Nimble - these are shoes with uncompromising toefreedom (toefreedom®) and full focus on the big toe function. Toefreedom is the prerequisite for the toes to be "straight" (i.e. in line with the metatarsals) and thus fulfil their natural function. The ToePilot® technology helps you to utilise the strongest part of your foot, the big toe, so that you push off stably and powerfully with every step. When running, you can extend your flight phase by 13%!
Modern, conventional shoes as well as many running shoes are symmetrically shaped, as this simplifies the manufacturing process and appears more attractive to the eye due to decades of familiarisation.
The flat toe box (no toe box and no hollowing out of the footbed are further characteristics of Joe Nimble shoes. When using symmetrical shoe lasts, the foot is sometimes squeezed together more and sometimes less. However, the volume of the foot has to be "stowed" somewhere: the shoe last is then moulded convexly at the ball of the foot, which results in the ball of the foot stepping downwards, which can lead to painful development.
Joe Nimble doesn't have a toe spring , as is often the case with sneakers and running shoes, where the soles are bent upwards at the front of the toes ("for better rolling"). However, this means that the big toe is deprived of its central, natural function - to anchor and stabilise the foot and therefore the entire body.
For centuries, the running shoe and footwear industry has worked with symmetrical lasts that are tapered at the front. However, this last shape severely impairs the functionality of the naturally asymmetrical foot: The big toe can no longer fulfil its central function. As the strongest structure in the foot, it stabilises and has the potential to absorb 10% of the force in the propulsive phase! However, if it has no space and is squeezed, this does not work, the entire body becomes unbalanced and the strength potential is not utilised. To compensate for this instability, pronation supports and control mechanisms have been built into shoes for decades or orthopaedists and podiatrists prescribe insoles to compensate.
People have resigned themselves to symptom relief instead of getting to the root of the problem and eliminating it permanently. This is where Joe Nimble shoes come in: Together with renowned running coach and biomechanist Lee Saxby and an expert team of biomechanists, technicians, engineers, industrial designers and shoe industry professionals, we at Joe Nimble have developed a revolutionary shoe design for more toefreedom (toefreedom®) and big toe function (ToePilot®).
A wider, anatomically correct toe box allows the toes to perform their natural stabilising function during the ground contact phase of running, thus protecting the stabilising muscles from overloading. Our lasts are modelled on the natural shape of the foot and give the toes the freedom they need to perform a natural running style. This protects joints and prevents injuries.
In the morning, the foot is up to 4 mm shorter than in the evening, because the muscles tire during the day, the foot becomes slightly longer. This must be taken into account. On the other hand, it is important that the foot can roll freely. To do this, it needs enough width and enough length. If you bump into it, you compress the foot bones and cartilage. The space is also important for good blood circulation in the foot, for feet that are always warm without pressure points. We recommend a distance of 10mm from your longest toe to the inner front edge of the shoe.
We do not usually need different widths because our shoes do not narrow towards the front but follow the natural, asymmetrical shape of the foot.
No, the shoes are not narrower, but women's shoes are narrower at the heel because this is where men's and women's feet differ noticeably. However, the principle of uncompromising toe freedom, which was developed by Christian Bär more than 40 years ago, is identical for all models.
This is very different and it depends on the influencing factors. Depending on the sole, it depends on the surface on which the shoe is used. For example, the trail sole is currently not designed for asphalt, but on trail routes. When used on asphalt, the studs wear out faster.
It also depends on the running style and the own body weight of each individual, so the sole can wear out differently in different places.
Depending on how many kilometers you run with the shoes.
The fact that shoe lasts are still modelled symmetrically pointed today has never been questioned.
The entire industry is based on this and has orientated itself around it. Wearing shoes that are too tight every day inevitably changes the shape of the foot itself: You can recognise this very well from the hallux angle. This shows very clearly how squashed the foot is - or was - in conventional, symmetrical shoes.
If the foot cannot anchor the weight of the body properly and this weight is redistributed during repetitive strain, such as when jogging, then joints are misloaded. Misalignments or pain can be the result.
It's the other way round: Joe Nimble shoes are modelled on the natural anatomy and are designed to enable a natural running style. The foot and body should therefore not adapt to the shoe - the shoe must fit your foot!
We use different midsoles depending on the model.
The Ultreya and Pilot 1 have a durable PU midsole that we call nmblFoam. This is characterised by its extreme durability and reliable energy return.
For the Addicts/Trail Addicts/wanderToes 2.0, together with Soles by Michelin, we have developed an EVA midsole and rubber outsole with a thickness of 10mm for a direct running feel.
With our current collection, we are focussing more on the performance sector. Whether trail or road, we leave that up to the runner. However, we offer models that adapt to any surface. All shoe models offer the foot maximum toe freedom (toefreedom®). The respective sole thickness has been optimised depending on the surface and area of application: A thinner sole is suitable for activities that require maximum sensory feedback. For activities in which the foot is repeatedly exposed to high loads, such as long-distance running or on unstable, irregular surfaces such as trail running, a thicker sole provides more cushioning.
Whether a shoe is waterproof or water-repellent depends on the specific model.
We offer waterproof and water-repellent shoes, as well as models without special water resistance.
You can find out whether a shoe has these properties in the respective product description.
- Shoes without special water resistance may allow light drizzle to penetrate the material, and in heavy rain, water usually gets into the shoe immediately. These models offer no protection against moisture.
- For water-repellent shoes (WR designation = Water Repellent), we cannot specify exactly when water might penetrate in light drizzle, as there is no fixed standard for this. This depends on various factors such as shoe care, duration of use, and type of wear. Additionally, water can also enter through the tongue. The protection decreases over time due to wear but can be refreshed with a waterproofing spray.
- Our waterproof models feature a membrane that reliably keeps your feet dry even in heavy rain. This membrane provides optimal protection against moisture while remaining breathable, ensuring that your feet stay comfortably dry and well-ventilated. If a model is waterproof, such as our hiking boots, the product description will specify whether a waterproof membrane is used.
Customer account
To delete your customer account, please send an email to our customer support at support@joe-nimble.com. In the email, include your customer number and the email address registered with us so that we can process your request quickly and efficiently.
Make sure you have registered as a customer at www.joe-nimble.com.
If your customer account was created before 2023, it no longer exists.
If you registered as a customer after 2023, you can change your password here.
You can also order as a guest. Simply uncheck the box "Create customer account" when entering your address.
Marketing Campaigns
Please note that "Joe Nimble" promotions always take place in the online shop at www.joe-nimble.com. Partner stores and resellers do not participate in the promotions.
Please note that vouchers usually cannot be combined with other promotions/vouchers or discounted products.
Additionally, please check the voucher conditions (e.g., minimum cart value, etc.).
You will find a corresponding note in the asterisk text directly on the promotions.
For vouchers, there is no cash payout or offset against shipping costs.
It is best to enter the voucher manually, as sometimes extra spaces are copied when using the copy-paste function.
Additionally, please check the voucher conditions (e.g., minimum cart value, etc.).
You will find a corresponding note in the asterisk text directly on the promotions.
For vouchers, there is no cash payout or offset against shipping costs.
It is best to enter the voucher manually, as sometimes extra spaces are copied when using the copy-paste function.
You can redeem a promotional voucher directly in the shopping cart by entering it into the voucher field and confirming with the arrow key. Once the voucher has been successfully accepted, the voucher value will be deducted from the item price in the shopping cart. If no discount is applied, the voucher was not accepted. Please also check the voucher conditions.
No, unfortunately, this is not possible. Vouchers must be entered during the order process. Retroactive application or refund is not possible.
Unfortunately, it is not possible to use multiple vouchers in one order.
That's a lovely idea, to give someone a gift with our shoes! Unfortunately, we do not currently offer digital gift cards. However, if you are looking for a special gift, we would be happy to help you find the perfect pair of shoes.
Buy a shoe in store
You can try on some of our shoes once a month at our office in Ludwigsburg (Germany) or at various running events we participate in. You can find the exact dates and locations here: FLY-OUT Events
There are various partner stores that offer Joe Nimble shoes. You can find them under Find a Partner Store
Newsletter
You can sign up for the newsletter directly here.
You can unsubscribe via a link in the newsletter or directly here.
As a thank you, you’ll receive a € 10.00 voucher. Additionally, you’ll be regularly informed about exclusive discounts and promotions like our VIP Sale, news, and behind-the-scenes updates from our athletes.
Did you provide the correct email address and check your spam folder? If all your details are correct and you haven’t received an email from us in your spam folder, please contact our customer support directly.
Complaint
We offer a 2 year -guarantee on all of our shoes. If quality defects emerge (with in 2 years of purchase) regardless of proper care, we are obligated to repair, replace or equally compensate you free of charge, as long as the product in question is sent back to us including its receipt. This excludes normal wear. In any case, you can count on Joe Nimble at any time – before, during and after your purchase. Unless expressly agreed otherwise, your warranty claims are governed by the statutory provisions of the sale of goods and other applicable laws. For more information you can reach us at the email address support@joe-nimble.com or on the phone +49 7141 376130.
Even our footwear gets older. You can of course replace your shoes with a new pair, but you can also bring them to a local shoemakers.
All Joe Nimble shoes are hand lasted and each and every sole is placed, glued and pressed by hand, one shoe at a time. In rare cases, it is possible that a small detachment of the sole in critical parts (front, heel, etc.) can take place. Up to +/- 2mm is considered, by industry standards, as normal wear and tear. It will not go any further, there is no loss of function and therefore these cases are not considered as claims. In the unlikely event that the detachment progresses further, please contact us for our customer service.
If the delivered articles have defects, you need to return them. Please use our returns portal and select the option "Defective/Damaged" when providing the return information. After that, you can simply reorder the product. This procedure is only possible for unworn articles. For a free return label, please contact our customer support directly at support@joe-nimble.com or by phone at +49 7141-376130.
To ensure a smooth and quick process, please use our complaints portal.
You have a 24-month guarantee on every item. Should quality defects occur despite proper handling, we undertake to exchange the item or issue a pro rata credit note.
Normal wear and tear is excluded from this.
Normal wear and tear on shoes refers to the deterioration caused by regular use over an extended period. This includes, for example:
These signs of wear are unavoidable and considered normal, as they are caused by use and can vary depending on factors such as duration of wear, body weight, biomechanics, and running style.
- Flattening of the sole
- Abrasion on the sole or stud profiles
- Creases in the upper material
- Holes in the upper material (caused by the big toe)
- Wear of the inner lining
- Wear of the heel lining
- Wear of the insole
- Diminished cushioning
- Torn laces
These signs of wear are unavoidable and considered normal, as they are caused by use and can vary depending on factors such as duration of wear, body weight, biomechanics, and running style.
Even in cases of self-inflicted damage, one is responsible for the resulting harm, as it arises from one’s own actions (even if not intentional).
- Always put on your shoes with a shoehorn to protect the heel area.
- Use a shoe tree to maintain the shape of your shoes and prevent creasing in the upper material. It also helps absorb moisture, keeping your shoes fresher and more comfortable for longer.
- Allow your running and hiking shoes to dry completely after each use.
- Clean and care for your shoes regularly by hand with appropriate care products to maintain the elasticity of the upper material (do not use a washing machine).
If you have a complaint for items purchased from a partner store or dealer, you need to submit the complaint directly to that dealer or partner store.
We do not offer a repair or resoling service at Joe Nimble. However, you can have your shoes repaired or possibly resoled by a local cobbler. Many cobblers specialize in such work and can professionally restore your shoes.
A good cobbler can address many typical wear and tear issues and damages to shoes, including:
- Resoling: Replacing worn-out shoe soles
- Reattaching the sole: For detached soles
- Stitch repairs: Restoring or reinforcing open or loose seams
- Replacement of shoe eyelets: Repairing or renewing eyelets or hooks
- Softening the upper material: If the upper material is too stiff for your needs, it can be softened.
- Repairing the upper material: Repairing cracks, holes, or worn areas in the fabric
- Repairing the heel lining: Renewing the heel lining due to wear.
We do not offer shoelaces for purchase. However, you can find suitable shoelaces at retail stores or online. There, you will find a wide variety of lengths and materials that match your Joe Nimble shoes.
Do you still have some questions? Then contact us!
We hope you feel absolutely free and relaxed in your Joe Nimble running shoes. If you have any questions or need advice, please contact our customer support.