The Shoe Design
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- Carefully pack the items you wish to return in the original box.
- Please pack the original box in the outer box in which you received the shoes.
- Please print out the returns confirmation and put it in the parcel, this will make it easier to match the parcel to your order. Your return can then be processed more quickly!
- Stick the return label that we provide in the returns portal on the parcel and take it to your nearest DHL parcel store. Alternatively, you can hand in the parcel directly to DHL using the DHL QR code.
- We will notify you as soon as your return has been accepted, checked and approved and you will be credited/refunded the purchase price accordingly.
If you have any questions, you can contact us at any time by email at service@joe-nimble.com.
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We hope you feel absolutely free and relaxed in your Joe Nimble running shoes. If you have any questions or need advice, please contact our customer support.