Do you have any questions?

Here you will find our answers to the most frequently asked questions.
If not, feel free to contact us via the contact form!

The Shoe Design

Joe Nimble - these are shoes with uncompromising toefreedom (toefreedom ®) and full focus on the big toe function. Toefreedom is the prerequisite for the toes to be "straight" (i.e. in line with the metatarsals) and thus fulfil their natural function. The ToePilot® technology helps you to utilise the strongest part of your foot, the big toe, so that you push off stably and powerfully with every step. When running, you can extend your flight phase by 13%!

Modern, conventional shoes as well as many running shoes are symmetrically shaped, as this simplifies the manufacturing process and appears more attractive to the eye due to decades of familiarisation. The flat toe box (no toe box and no hollowing out of the footbed are further characteristics of Joe Nimble shoes. When using symmetrical shoe lasts, the foot is sometimes squeezed together more and sometimes less. However, the volume of the foot has to be "stowed" somewhere: the shoe last is then moulded convexly at the ball of the foot, which results in the ball of the foot stepping downwards, which can lead to painful development. Joe Nimble doesn't have a toe spring , as is often the case with sneakers and running shoes, where the soles are bent upwards at the front of the toes ("for better rolling"). However, this means that the big toe is deprived of its central, natural function - to anchor and stabilise the foot and therefore the entire body.

For centuries, the running shoe and footwear industry has worked with symmetrical lasts that are tapered at the front. However, this last shape severely impairs the functionality of the naturally asymmetrical foot: The big toe can no longer fulfil its central function. As the strongest structure in the foot, it stabilises and has the potential to absorb 10% of the force in the propulsive phase! However, if it has no space and is squeezed, this does not work, the entire body becomes unbalanced and the strength potential is not utilised. To compensate for this instability, pronation supports and control mechanisms have been built into shoes for decades or orthopaedists and podiatrists prescribe insoles to compensate.

People have resigned themselves to symptom relief instead of getting to the root of the problem and eliminating it permanently. This is where Joe Nimble shoes come in: Together with renowned running coach and biomechanist Lee Saxby and an expert team of biomechanists, technicians, engineers, industrial designers and shoe industry professionals, we at Joe Nimble have developed a revolutionary shoe design for more toefreedom (toefreedom®) and big toe function (ToePilot®).

A wider, anatomically correct toe box allows the toes to perform their natural stabilising function during the ground contact phase of running, thus protecting the stabilising muscles from overloading. Our lasts are modelled on the natural shape of the foot and give the toes the freedom they need to perform a natural running style. This protects joints and prevents injuries.
In the morning, the foot is up to 4 mm shorter than in the evening, because the muscles tire during the day, the foot becomes slightly longer. This must be taken into account. On the other hand, it is important that the foot can roll freely. To do this, it needs enough width and enough length. If you bump into it, you compress the foot bones and cartilage. The space is also important for good blood circulation in the foot, for feet that are always warm without pressure points. We recommend a distance of 10mm from your longest toe to the inner front edge of the shoe.
We do not usually need different widths because our shoes do not narrow towards the front but follow the natural, asymmetrical shape of the foot.
No, the shoes are not narrower, but women's shoes are narrower at the heel because this is where men's and women's feet differ noticeably. However, the principle of uncompromising toe freedom, which was developed by Christian Bär more than 40 years ago, is identical for all models.
This is very different and it depends on the influencing factors. Depending on the sole, it depends on the surface on which the shoe is used. For example, the trail sole is currently not designed for asphalt, but on trail routes. When used on asphalt, the studs wear out faster.

It also depends on the running style and the own body weight of each individual, so the sole can wear out differently in different places. Depending on how many kilometers you run with the shoes.

The fact that shoe lasts are still modelled symmetrically pointed today has never been questioned.

The entire industry is based on this and has orientated itself around it. Wearing shoes that are too tight every day inevitably changes the shape of the foot itself: You can recognise this very well from the hallux angle. This shows very clearly how squashed the foot is - or was - in conventional, symmetrical shoes. 

If the foot cannot anchor the weight of the body properly and this weight is redistributed during repetitive strain, such as when jogging, then joints are misloaded. Misalignments or pain can be the result.
It's the other way round: Joe Nimble shoes are modelled on the natural anatomy and are designed to enable a natural running style. The foot and body should therefore not adapt to the shoe - the shoe must fit your foot!
We use different midsoles depending on the model.

The Ultreya and Pilot 1 have a durable PU midsole that we call nmblFoam. This is characterised by its extreme durability and reliable energy return.

For the Addicts/Trail Addicts/wanderToes 2.0, together with Soles by Michelin, we have developed an EVA midsole and rubber outsole with a thickness of 10mm for a direct running feel.
With our current collection, we are focussing more on the performance sector. Whether trail or road, we leave that up to the runner. However, we offer models that adapt to any surface. All shoe models offer the foot maximum toe freedom (toefreedom®). The respective sole thickness has been optimised depending on the surface and area of application: A thinner sole is suitable for activities that require maximum sensory feedback. For activities in which the foot is repeatedly exposed to high loads, such as long-distance running or on unstable, irregular surfaces such as trail running, a thicker sole provides more cushioning.

My Order

The Joe Nimble team processes all orders as quickly as possible.
Typically, international deliveries take 1-2 weeks.

We don’t do things halfway when it comes to packaging and shipping. That’s why we send all orders via DHL. For international deliveries (through the international Joe Nimble online shop), costs vary depending on the destination country. You can find more information about shipping costs here:
You have the option to register and return the unworn/clean articles from your order via our returns portal within 30 days. You will have to cover the return shipping costs yourself.

Important!
  • Please pack the articles you wish to return carefully in the original box.
  • Place the original box inside the shipping box in which the shoes were delivered.
  • Please print the return confirmation and include it in the package, as this will make it easier to assign the package to your order. This will speed up the processing of your return!
  • Take the parcel to your nearest parcel shop. You will pay for the label directly at the package shop.

We will notify you as soon as your return has been received, inspected, and accepted. After that, the purchase price will be credited/refunded accordingly.
You can track the status of your shipment at any time using the tracking link.

To register your return, please use our form at the following link: Returns portal . It is possible that your return is outside the withdrawal period. The withdrawal period is 30 days from receipt of the articles.

Make sure that your details are entered correctly. Ideally, enter them manually, as copying may sometimes include spaces. You can find this information on the invoice we sent you via email. You will need your customer number (starting with 1.. / 2..) and your order number (starting with the letters JNOR... followed by 10 digits).


To make your shopping experience as simple as possible, we offer the following payment options:

Credit Card 
Payment is securely processed and provided by Mollie. Simply enter your credit card number, expiration date, and security code in the designated fields. You can use Visa, MasterCard, and American Express.

Apple Pay
Payment is securely processed and provided by Mollie. Conveniently confirm your payment using your Apple device.

Klarna | Invoice 
If you choose Klarna | Invoice as your payment method, you only need to pay for the articles after receiving them. Klarna is an independent billing company, so if you have any questions or issues regarding payment, please contact their customer service. Here is the link to Klarna customer service

Klarna | Pay now 
With Klarna | Pay now, you pay for your order immediately – via direct debit, instant transfer, or card. Klarna is an independent billing company, so if you have any questions or issues regarding payment, please contact their customer service. Here is the link to Klarna customer service

PayPal 
After selecting this option, you will be redirected to the PayPal page to complete your payment. Once the payment is processed, you will automatically return to the Joe Nimble website.

To ensure fast delivery, we begin processing orders immediately upon receipt. Therefore, cancellations or changes are usually not possible. However, in urgent cases, we can review a cancellation request. Please contact our customer support directly for assistance: support@joe-nimble.com
Unfortunately, exchanges are not possible directly. If you want to exchange an article, you need to place a new order through our online shop. Please return the original article according to our return policy and place a new order for the desired article.
Unfortunately, it is not possible to expedite an order or receive it via express shipping. We process all orders in the order they are received to ensure fair and efficient handling.
Yes, customs duties and other additional fees may apply for deliveries to your country. These costs are determined by the customs authorities in your country and are not included in the shipping charges. Please check with your local customs office for any potential fees that may apply to your order.
Under "Your Account", you can view your order history. Once your order has been shipped, you will receive a shipping confirmation from us along with a tracking number from DHL, allowing you to check the delivery status at any time. Currently, your order history is available up to and including 2023. Please note that only orders placed through www.joe-nimble.com will be displayed.
Orders placed before 2023 are not displayed in the order history. Only orders made through www.joe-nimble.com since 2023 will be visible there. Purchases made at our partner stores will also not appear in the online order history.
Orders may be canceled if technical difficulties arise during the process or if the desired product is no longer available. If this is noticed before shipping, we will of course inform you via email.
You can try on some of our shoes once a month at our office in Ludwigsburg (Germany) or at various running events we participate in. You can find the exact dates and locations here: FLY-OUT Events
There are various partner stores that offer Joe Nimble shoes. You can find them under Find a Partner Store
To delete your customer account, please send an email to our customer support at support@joe-nimble.com. In the email, include your customer number and the email address registered with us so that we can process your request quickly and efficiently.

Complaint

We offer a 2 year -guarantee on all of our shoes. If quality defects emerge (with in 2 years of purchase) regardless of proper care, we are obligated to repair, replace or equally compensate you free of charge, as long as the product in question is sent back to us including its receipt. This excludes normal wear. In any case, you can count on BÄR at any time – before, during and after your purchase. Unless expressly agreed otherwise, your warranty claims are governed by the statutory provisions of the sale of goods and other applicable laws. For more information you can reach us at the email address service@joe-nimble.com or on the phone +49 7141 376130.
Even our footwear gets older. You can of course replace your shoes with a new pair, but you can also bring them to a local shoemakers.
All Joe Nimble shoes are hand lasted and each and every sole is placed, glued and pressed by hand, one shoe at a time. In rare cases, it is possible that a small detachment of the sole in critical parts (front, heel, etc.) can take place. Up to +/- 2mm is considered, by industry standards, as normal wear and tear. It will not go any further, there is no loss of function and therefore these cases are not considered as claims. In the unlikely event that the detachment progresses further, please contact us for our customer service.

Marketing Campaigns

Please note that promotions of the brand "Joe Nimble" always take place in the online store www.joe-nimble.com. Bär stores and partner stores usually do not participate in the promotions.
Please note that vouchers can generally not be used with other promotions / vouchers or discounted products.

Furthermore, please note the voucher conditions (eg the amount of the basket value, ...), you will find a corresponding note in the asterisk texts directly with the actions. 

For vouchers, no cash payment or offsetting with shipping costs.
You can apply a promotional voucher directly in the shopping cart by entering the voucher in the voucher field and confirming with the arrow key. If the voucher was accepted, this is displayed directly in the shopping cart.

Do you still have some questions? Then contact us!

We hope you feel absolutely free and relaxed in your Joe Nimble running shoes. If you have any questions or need advice, please contact our customer support.