The Shoe Design
- Shoes without special water resistance may allow light drizzle to penetrate the material, and in heavy rain, water usually gets into the shoe immediately. These models offer no protection against moisture.
- For water-repellent shoes (WR designation = Water Repellent), we cannot specify exactly when water might penetrate in light drizzle, as there is no fixed standard for this. This depends on various factors such as shoe care, duration of use, and type of wear. Additionally, water can also enter through the tongue. The protection decreases over time due to wear but can be refreshed with a waterproofing spray.
- Our waterproof models feature a membrane that reliably keeps your feet dry even in heavy rain. This membrane provides optimal protection against moisture while remaining breathable, ensuring that your feet stay comfortably dry and well-ventilated. If a model is waterproof, such as our hiking boots, the product description will specify whether a waterproof membrane is used.
My Order
Shipping & Returns
- Please pack the articles you wish to return carefully in the original box.
- Place the original box inside the shipping box in which the shoes were delivered.
- Please print the return confirmation and include it in the package, as this will make it easier to assign the package to your order. This will speed up the processing of your return!
- Take the parcel to your nearest parcel shop. You will pay for the label directly at the package shop.
Complaint
If the delivered articles have defects, you need to return them. Please use our returns portal and select the option "Defective/Damaged" when providing the return information. After that, you can simply reorder the product. This procedure is only possible for unworn articles. For a free return label, please contact our customer support directly at support@joe-nimble.com or by phone at +49 7141-376130.
To ensure a smooth and quick process, please use our complaints portal.
You have a 24-month guarantee on every item. Should quality defects occur despite proper handling, we undertake to exchange the item or issue a pro rata credit note.
Normal wear and tear is excluded from this.
- Flattening of the sole
- Abrasion on the sole or stud profiles
- Creases in the upper material
- Holes in the upper material (caused by the big toe)
- Wear of the inner lining
- Wear of the heel lining
- Wear of the insole
- Diminished cushioning
- Torn laces
These signs of wear are unavoidable and considered normal, as they are caused by use and can vary depending on factors such as duration of wear, body weight, biomechanics, and running style.
- Always put on your shoes with a shoehorn to protect the heel area.
- Use a shoe tree to maintain the shape of your shoes and prevent creasing in the upper material. It also helps absorb moisture, keeping your shoes fresher and more comfortable for longer.
- Allow your running and hiking shoes to dry completely after each use.
- Clean and care for your shoes regularly by hand with appropriate care products to maintain the elasticity of the upper material (do not use a washing machine).
- Resoling: Replacing worn-out shoe soles
- Reattaching the sole: For detached soles
- Stitch repairs: Restoring or reinforcing open or loose seams
- Replacement of shoe eyelets: Repairing or renewing eyelets or hooks
- Softening the upper material: If the upper material is too stiff for your needs, it can be softened.
- Repairing the upper material: Repairing cracks, holes, or worn areas in the fabric
- Repairing the heel lining: Renewing the heel lining due to wear.
Marketing Campaigns
Additionally, please check the voucher conditions (e.g., minimum cart value, etc.).
You will find a corresponding note in the asterisk text directly on the promotions.
For vouchers, there is no cash payout or offset against shipping costs.
It is best to enter the voucher manually, as sometimes extra spaces are copied when using the copy-paste function.
Buy a shoe in store
Newsletter
Customer account
Do you still have some questions? Then contact us!
We hope you feel absolutely free and relaxed in your Joe Nimble running shoes. If you have any questions or need advice, please contact our customer support.