My Order
The Joe Nimble team processes all orders as quickly as possible.
Typically, international deliveries take 1-2 weeks.To make your shopping experience as simple as possible, we offer the following payment options:
Credit Card
Payment is securely processed and provided by Mollie.
Simply enter your credit card number, expiration date, and security code in the designated fields. You can use Visa, MasterCard, and American Express.
Apple Pay
Payment is securely processed and provided by Mollie.
Conveniently confirm your payment using your Apple device.
Klarna | Invoice
If you choose Klarna | Invoice as your payment method, you only need to pay for the articles after receiving them. Klarna is an independent billing company, so if you have any questions or issues regarding payment, please contact their customer service.
Here is the link to Klarna customer service
Klarna | Pay now
With Klarna | Pay now, you pay for your order immediately – via direct debit, instant transfer, or card. Klarna is an independent billing company, so if you have any questions or issues regarding payment, please contact their customer service.
Here is the link to Klarna customer service
PayPal
After selecting this option, you will be redirected to the PayPal page to complete your payment. Once the payment is processed, you will automatically return to the Joe Nimble website.
Pay by Bank
This is a secure payment method via your online banking. You log in to your bank, confirm the payment, and the money is transferred directly. There are no additional fees
This is a secure payment method via your online banking. You log in to your bank, confirm the payment, and the money is transferred directly. There are no additional fees
iDeal
This is a secure online payment method that allows you
to pay directly from your bank account. It is supported by most Dutch banks and
enables fast, direct payments without additional accounts or credit cards.
To ensure fast delivery, we begin processing orders immediately upon receipt. Therefore, cancellations or changes are usually not possible. However, in urgent cases, we can review a cancellation request. Please contact our customer support directly for assistance: support@joe-nimble.com
It is not possible to expedite an order or receive it via express shipping. We process all orders in the order they are received to ensure fair and efficient handling.
Yes, customs duties and other additional fees may apply for deliveries to your country. These costs are determined by the customs authorities in your country and are not included in the shipping charges. Please check with your local customs office for any potential fees that may apply to your order.
Under "Your Account", you can view your order history. Once your order has been shipped, you will receive a shipping confirmation from us along with a tracking number from DHL, allowing you to check the delivery status at any time. Currently, your order history is available up to and including 2023. Please note that only orders placed through www.joe-nimble.com will be displayed.
Orders placed before 2023 are not displayed in the order history. Only orders made through www.joe-nimble.com since 2023 will be visible there. Purchases made at our partner stores will also not appear in the online order history.
Orders can be canceled if technical difficulties arise during the process or if the desired goods are no longer available. As soon as we receive notification of this from the logistics center, we will of course inform you by e-mail.
Yes, there is a minimum order value of €135.00 net.
Orders can only be placed above this amount.
Orders can only be placed above this amount.
Shipping & Returns
We don’t do things halfway when it comes to packaging and shipping. That’s why we send all orders via DHL.
For international deliveries (through the international Joe Nimble online shop), costs vary depending on the destination country.
You can find more information about shipping costs here:
You have the option to register and return the unworn/clean articles from your order via our returns portal within 30 days. You will have to cover the return shipping costs yourself.
Important!
- Please pack the articles you wish to return carefully in the original box.
- Place the original box inside the shipping box in which the shoes were delivered.
- Please print the return confirmation and include it in the package, as this will make it easier to assign the package to your order. This will speed up the processing of your return!
- Take the parcel to your nearest parcel shop. You will pay for the label directly at the package shop.
We will notify you as soon as your return has been received, inspected, and accepted. After that, the purchase price will be credited/refunded accordingly.
You can track the status of your shipment at any time using the tracking link.
To register your return, please use our form at the following link:
Returns portal . It is possible that your return is outside the withdrawal period. The withdrawal period is 30 days from receipt of the articles.
Returns portal . It is possible that your return is outside the withdrawal period. The withdrawal period is 30 days from receipt of the articles.
Make sure that your details are entered correctly. Ideally, enter them manually, as copying may sometimes include spaces.
You can find this information on the invoice we sent you via email. You will need your customer number (starting with 1.. / 2..) and your order number (starting with the letters JNOR... followed by 10 digits).
Unfortunately, exchanges are not possible directly. If you want to exchange an article, you need to place a new order through our online shop. Please return the original article according to our return policy and place a new order for the desired article.
Returns from your country are subject to a charge. Therefore, you will not be provided with a free returns label in the returns portal. Please simply take the parcel to the post office and send it to the German address given in your returns confirmation. You will have to buy the shipping label yourself on site.
As soon as we have received your return, the processing including refund can take up to 7 working days - we will of course do our best to speed things up!
Fit-Guide
In the morning, the foot is up to 4 mm shorter than in the evening, because the muscles tire during the day, the foot becomes slightly longer. On the other hand, it is important that the foot can roll freely. To do this, it needs enough width and enough length. If you bump into it, you compress the foot bones and cartilage. The space is also important for good blood circulation in the foot, for feet that are always warm without pressure points. We recommend a distance of 10mm from your longest toe to the inner front edge of the shoe.
As a rule, we do not need different widths because our shoes do not taper symmetrically towards the front, but follow the natural, asymmetrical shape of the foot.
No, the shoes are not narrower, but women's shoes are narrower at the heel because this is where men's and women's feet differ noticeably.
To determine your correct size for Joe Nimble shoes, you can easily use our size scanner in the store. You can find it directly under the size selection on the product page.
All you need is a smartphone. You can use it to scan your feet and you will then be shown your correct shoe size
The measurement function may not react correctly if the measurement points are not fixed long enough. Hold still briefly when setting the points so that the scanner can record them correctly (the points do not have to appear green) - this is sometimes a little tricky, especially on the heel.
If it is too difficult to measure yourself, you can also select the “Measure someone else” option and have a second person help you.
As a rule, you will receive very similar recommendations if you take several measurements. However, it can happen that the size shown varies slightly. This can be due to the following reasons:
> Several measurements help: The more often you measure, the clearer it becomes whether your foot is tending towards the smaller or larger size.
- Different foot posture: if the foot was not fully loaded during a measurement or the toes were slightly tucked in, the measurement result may be influenced.
- Size limit: If your foot measurement is exactly between two sizes, our measurement tolerance of ±1.5 mm can lead to the smaller or larger size being displayed alternately.
Our experience shows that around 75% to 95% of customers are satisfied with the recommended size. Nevertheless, the wearing comfort also depends heavily on personal preference: Some prefer a very tight fit with just 5 mm of toe room, others prefer a looser fit with up to 40 mm of room.
> Our tip: Take your time to measure again or use the shoe size that usually fits you well as a guide. Alternatively, you can also order two sizes to choose from and simply return the pairs that don't fit.
Why do I get different measurement results in the size advisor?
It can happen that the information differs slightly. This is usually due to the following reasons:
> To get the most accurate results, you should stand relaxed during the measurement and distribute your weight evenly on your foot.
- If your foot was not fully loaded during the measurement or you put your toes together, the result may vary.
- If your foot length is exactly between two sizes, the small measurement deviation of around ±1.5 mm can mean that sometimes the smaller size is displayed and sometimes the larger size.
- The more measurements you take, the easier it will be to see which size fits you better - whether the slightly smaller or the slightly larger size.
- The angle of your big toe (hallux angle) also influences the measurement result. The shape of your foot changes slightly depending on how you strain or tense your big toe.
Yes, there is a size chart.
If the Footprint Scan doesn't work or you just want a quick reference, you can use our size chart for guidance:
Go to Size Chart
The chart is based on average measurements and offers a non-binding recommendation to help you roughly estimate your Joe Nimble shoe size.
Important Note: The size chart is intended as a general guide and does not replace the accuracy of the Footprint Scan. For the most precise fit, we highly recommend using our Footprint Scan. As a bonus, the scan also provides information about your hallux angle.
How to measure your foot yourself: Place a sheet of paper against a wall and stand on it with your heel touching the wall. Mark the tip of your longest toe and measure the distance from the wall to the mark. You can use this measurement to determine your shoe size from the chart.
If the Footprint Scan doesn't work or you just want a quick reference, you can use our size chart for guidance:
Go to Size Chart
The chart is based on average measurements and offers a non-binding recommendation to help you roughly estimate your Joe Nimble shoe size.
Important Note: The size chart is intended as a general guide and does not replace the accuracy of the Footprint Scan. For the most precise fit, we highly recommend using our Footprint Scan. As a bonus, the scan also provides information about your hallux angle.
How to measure your foot yourself: Place a sheet of paper against a wall and stand on it with your heel touching the wall. Mark the tip of your longest toe and measure the distance from the wall to the mark. You can use this measurement to determine your shoe size from the chart.
It's best to try the shoes on in the afternoon with the socks you want to wear later. Make sure that your toes have enough room and that the shoe is neither too tight nor too loose.
Watch these videos to find out how to try on shoes properly and what you should look out for:
The Shoe Design
This varies considerably and depends on several factors. Depending on the sole, it depends on the surface on which the shoe is used. For example, trail soles are not designed for use on asphalt but for softer surfaces, such as those found on trails. When used on asphalt, the lugs will wear down more quickly.
Additionally, the soles wear differently at various points depending on individual running style and body weight.
The lifespan also depends on how many kilometres you have already run.
Depending on the model, we use different midsoles, each tailored to the specific area of use and performance requirements:
- EVA midsole with rubber outsole (Soles by Michelin®)
In collaboration with Soles by Michelin®, we have developed an EVA midsole with a 10 mm thickness and a robust rubber outsole, providing a direct, close to the ground running feel with good cushioning and durability. - nmblaze midsole (eTPU)
Our nmblaze midsole contains over 20,000 eTPU beads per shoe, delivering particularly reactive cushioning and over 74% higher energy return compared to standard foams. • Road models: With Vibram® XS Trek EVO outsole, slip resistant, abrasion resistant and stable. • Trail models: With Vibram® Megagrip and Traction Lug, for reliable grip and stability on demanding terrain. - Vibram® EVA midsole for speed hiking models
The lightweight EVA midsole by Vibram® provides balanced cushioning and comfort on long tours. Combined with a Vibram® Megagrip outsole featuring LITEBASE technology, it is grippy, durable and particularly lightweight.
With our current collection, we are placing a stronger focus on the performance segment. Whether trail or road, we leave that up to the runner. However, we offer models that adapt to any surface. All shoe models provide maximum toe freedom (toefreedom®). The respective sole thickness has been optimised according to the surface and area of use: For activities that require maximum sensory feedback, a thinner sole is suitable. For activities where the foot is repeatedly exposed to high impact, such as long distance running or on unstable, uneven surfaces like trail running, a thicker sole provides more cushioning.
Whether a shoe is waterproof or water repellent depends on the respective model.
Depending on the model, we offer both water repellent and waterproof shoes, as well as those without any specific water resistance. Whether a shoe has these properties can be found in the respective product description.
- Shoes without specific water resistance: Even light drizzle can penetrate the material, and in heavy rain, water will generally enter the shoe immediately. These models offer no protection against moisture.
- Water repellent shoes (WR designation = Water Repellent): We cannot say exactly when water might penetrate during light drizzle, as there is no fixed benchmark for this. This depends on various factors such as the care of the shoe, the duration of use and the type of wear. Additionally, water can also enter the shoe via the tongue. The protection diminishes through wear and can be refreshed with a waterproofing spray.
- Waterproof models: We use a membrane that reliably keeps your feet dry even in heavy rain. This membrane provides optimal protection against moisture while remaining breathable, so your feet stay comfortably dry and ventilated. If it is a waterproof model, such as our hiking shoes, the product description will indicate whether a waterproof membrane is used.
Customer account
To delete your customer account, please send an email to our customer support at support@joe-nimble.com. In the email, include your customer number and the email address registered with us so that we can process your request quickly and efficiently.
Make sure you have registered as a customer at www.joe-nimble.com.
If your customer account was created before 2023, it no longer exists.
If you registered as a customer after 2023, you can change your password here.
You can also order as a guest. Simply uncheck the box "Create customer account" when entering your address.
Marketing Campaigns
Please note that "Joe Nimble" promotions always take place in the online shop at www.joe-nimble.com. Partner stores and resellers do not participate in the promotions.
Please note that vouchers usually cannot be combined with other promotions/vouchers or discounted products.
Additionally, please check the voucher conditions (e.g., minimum cart value, etc.).
You will find a corresponding note in the asterisk text directly on the promotions.
For vouchers, there is no cash payout or offset against shipping costs.
It is best to enter the voucher manually, as sometimes extra spaces are copied when using the copy-paste function.
Additionally, please check the voucher conditions (e.g., minimum cart value, etc.).
You will find a corresponding note in the asterisk text directly on the promotions.
For vouchers, there is no cash payout or offset against shipping costs.
It is best to enter the voucher manually, as sometimes extra spaces are copied when using the copy-paste function.
You can redeem a promotional voucher directly in the shopping cart by entering it into the voucher field and confirming with the arrow key. Once the voucher has been successfully accepted, the voucher value will be deducted from the item price in the shopping cart. If no discount is applied, the voucher was not accepted. Please also check the voucher conditions.
No, unfortunately, this is not possible. Vouchers must be entered during the order process. Retroactive application or refund is not possible.
Unfortunately, it is not possible to use multiple vouchers in one order.
That's a lovely idea, to give someone a gift with our shoes! Unfortunately, we do not currently offer digital gift cards. However, if you are looking for a special gift, we would be happy to help you find the perfect pair of shoes.
Buy a shoe in store
You can try on some of our shoes once a month at our office in Ludwigsburg (Germany) or at various running events we participate in. You can find the exact dates and locations here: FLY-OUT Events
Newsletter
You can sign up for the newsletter directly here.
You can unsubscribe via a link in the newsletter or directly here.
As a thank you, you’ll receive a € 10.00 voucher. Additionally, you’ll be regularly informed about exclusive discounts and promotions like our VIP Sale, news, and behind-the-scenes updates from our athletes.
Did you provide the correct email address and check your spam folder? If all your details are correct and you haven’t received an email from us in your spam folder, please contact our customer support directly.
Complaint
If the delivered articles have defects, you need to return them. Please use our returns portal and select the option "Defective/Damaged" when providing the return information. After that, you can simply reorder the product. This procedure is only possible for unworn articles. For a free return label, please contact our customer support directly at support@joe-nimble.com or by phone at +49 7141-376130.
To ensure a smooth and quick process, please use our complaints portal (https://www.joe-nimble.com/int/complaint-and-service/).
You have a 24-month guarantee on every item. Should quality defects occur despite proper handling, we undertake to exchange the item or issue a pro rata credit note.
Normal wear and tear is excluded from this.
our complaints portal
our complaints portal
Normal wear and tear on shoes refers to the deterioration caused by regular use over an extended period. This includes, for example:
These signs of wear are unavoidable and considered normal, as they are caused by use and can vary depending on factors such as duration of wear, body weight, biomechanics, and running style.
- Flattening of the sole
- Abrasion on the sole or stud profiles
- Creases in the upper material
- Holes in the upper material (caused by the big toe)
- Wear of the inner lining
- Wear of the heel lining
- Wear of the insole
- Diminished cushioning
- Torn laces
These signs of wear are unavoidable and considered normal, as they are caused by use and can vary depending on factors such as duration of wear, body weight, biomechanics, and running style.
Even in cases of self-inflicted damage, one is responsible for the resulting harm, as it arises from one’s own actions (even if not intentional).
- Always put on your shoes with a shoehorn to protect the heel area.
- Use a shoe tree to maintain the shape of your shoes and prevent creasing in the upper material. It also helps absorb moisture, keeping your shoes fresher and more comfortable for longer.
- Allow your running and hiking shoes to dry completely after each use.
- Clean and care for your shoes regularly by hand with appropriate care products to maintain the elasticity of the upper material (do not use a washing machine).
If you have a complaint for items purchased from a partner store or dealer, you need to submit the complaint directly to that dealer or partner store.
We do not offer a repair or resoling service at Joe Nimble.
However, you can have your shoes repaired or possibly resoled by a local cobbler. Many cobblers specialize in such work and can professionally restore your shoes.
A good cobbler can address many typical wear and tear issues and damages to shoes, including:
- Resoling: Replacing worn-out shoe soles
- Reattaching the sole: For detached soles
- Stitch repairs: Restoring or reinforcing open or loose seams
- Replacement of shoe eyelets: Repairing or renewing eyelets or hooks
- Softening the upper material: If the upper material is too stiff for your needs, it can be softened.
- Repairing the upper material: Repairing cracks, holes, or worn areas in the fabric
- Repairing the heel lining: Renewing the heel lining due to wear.
You can purchase replacement insoles in our online shop under Accessories
The Textile Footbed with a thickness of 4 mm can be used for our nimbleToes.
The JN Footbed Women/Men with a thickness of 6 mm can be used for the following models:
Addict, Addict WR, Addict Pro-R, Addict Flow, Pilot1, Ultreya, Trail Addict, Trail Addict WR, Trail Addict Pro-R, Trail Addict Flow, wanderToes 2.0, Mountain Addict, Explore Addict.
The FreedomFit Insole with a thickness of 6.5 mm can be used for the following models:
Addict, Addict Pro-R, Addict Flow, Trail Addict Pro-R, Trail Addict Flow, Mountain Addict, Explore Addict.
The Textile Footbed with a thickness of 4 mm can be used for our nimbleToes.
The JN Footbed Women/Men with a thickness of 6 mm can be used for the following models:
Addict, Addict WR, Addict Pro-R, Addict Flow, Pilot1, Ultreya, Trail Addict, Trail Addict WR, Trail Addict Pro-R, Trail Addict Flow, wanderToes 2.0, Mountain Addict, Explore Addict.
The FreedomFit Insole with a thickness of 6.5 mm can be used for the following models:
Addict, Addict Pro-R, Addict Flow, Trail Addict Pro-R, Trail Addict Flow, Mountain Addict, Explore Addict.
Whether a shoe is waterproof or water-repellent depends on the specific model.
We offer both water-repellent and waterproof shoes, as well as models without special water resistance, depending on the model.
You can find out if a shoe has these properties in the respective product description.
We offer both water-repellent and waterproof shoes, as well as models without special water resistance, depending on the model.
You can find out if a shoe has these properties in the respective product description.
- For shoes without special water resistance, even light drizzle can penetrate the material, and during heavy rain, water typically enters the shoe immediately. These models do not offer protection against moisture.
- For water-repellent shoes (WR designation = waterrepellent), we cannot specify exactly when water might enter during light drizzle, as there is no fixed guideline for this. It depends on various factors such as shoe care, usage duration, and type of use. Additionally, water can also enter the shoe over the tongue. The protection diminishes with wear and can be refreshed with a waterproofing spray.
- For our waterproof models, we use a Sympatex® membrane that keeps your feet reliably dry even in heavy rain. This membrane provides optimal protection against moisture while remaining breathable, ensuring your feet stay comfortably dry and ventilated.
We do not offer original shoelaces for purchase. You can find additional laces that fit any shoe right here !
Care tips
Shoes with a textile or mesh upper should be cared for with particular care. Please do not wash your Joe Nimble shoes in the washing machine—this can damage the upper material.
Instead, proceed as follows:
This way, your Joe Nimble shoes will stay looking great, functional and fresh smelling for a long time.
Instead, proceed as follows:
- Remove the footbed and clean the shoes under lukewarm water with a mild soap.
- Then let the shoes air dry – never on a heater.
- For stubborn stains (e.g. on light fabrics or white midsoles), we recommend our special cleaning set, the
Jason Markk Quick Clean Kit - For additional protection against dirt, we recommend the
Jason Markk Repel Spray - If your shoes are completely soaked, stuff them with newspaper or similar and change this regularly until the shoes are dry.
- For long-lasting freshness inside the shoe, we recommend using the
Jason Markk Moso Shoe Inserts as well as the
Jason Markk Refresh Spray
This way, your Joe Nimble shoes will stay looking great, functional and fresh smelling for a long time.
To maximize the lifespan of your Joe Nimble shoes, please follow these care tips:
With this care routine, your Joe Nimble shoes will stay functional, comfortable and visually appealing for longer.
- Use a shoe tree to maintain the shape of your shoes and prevent creasing in the upper material. The shoe tree also helps to absorb moisture, keeping your shoes fresh and comfortable for longer.
- Allow your running and hiking shoes to dry completely after each use, ideally at room temperature and not directly on a heater or in the sun.
- Clean and care for your shoes regularly by hand using suitable care products such as the Jason Markk Quick Clean Kit. This preserves the elasticity of the upper material and protects it from drying out. Please do not use a washing machine – it can damage the material and structure.
- For freshness inside the shoe, we recommend the Jason Markk Moso Shoe Inserts as well as the Jason Markk Refresh Spray.
With this care routine, your Joe Nimble shoes will stay functional, comfortable and visually appealing for longer.
Yes, our textile shoes can be treated with a waterproofing spray to protect them from moisture and dirt. We recommend the
Jason Markk Repel Spray.
For our waterproof models, additional waterproofing is not necessary – they already feature an integrated waterproof membrane that reliably keeps your feet dry.
Jason Markk Repel Spray.
For our waterproof models, additional waterproofing is not necessary – they already feature an integrated waterproof membrane that reliably keeps your feet dry.
Do you still have some questions? Then contact us!
We hope you feel absolutely free and relaxed in your Joe Nimble running shoes. If you have any questions or need advice, please contact our customer support.